Refund and Cancellation Policy

Effective date: October 7, 2026

This policy explains when you can cancel an order and what we do when something goes wrong with it. It is part of our Terms of Use and Ordering Terms. To reach us about an order, call [pending: phone number] or email [pending: contact email] and give us your order number.

Cancelling an order

• You can cancel for a full refund until our kitchen starts preparing your order. Call us as soon as you can; a phone call is the fastest way to reach the kitchen.
• Once we start preparing your order, we can’t cancel or refund it, because we can’t sell that food to anyone else. The exception is a mistake on our side, covered below.
• If we cancel your order, for example because an item ran out or your address is outside our delivery area, we refund you in full.

Wrong, missing or poor quality items

If an item is wrong, missing or not up to our standard, contact us within 24 hours of delivery or pickup. Tell us your order number and what went wrong, and send a photo if you can. We will then do one of these:

• make the item again and deliver it, or have it ready for pickup, while we are open;
• give you store credit for the item;
• refund the price of the item and the tax on it.

Tell us which one you prefer and we will do our best to follow it. If we got the whole order wrong, we also refund the delivery fee and the tip. We can’t offer a refund because a dish wasn’t to your taste, but please tell us so the kitchen hears about it.

When we can’t deliver

If the address on the order is wrong or incomplete, or nobody answers at the door or on the phone, our driver will call you and wait a reasonable time. If the driver still can’t hand over the order, they bring it back to the store. In that case:

• we charge the order, because we made the food for you, and we don’t refund the delivery fee;
• you can pick the order up at the store the same day before closing, or we can deliver it again for another delivery fee if a driver is free;
• if you were going to pay in cash, we may ask you to pay ahead on your next delivery order.

If we find out before preparing the order that your address is outside our delivery area, we will call you to switch to pickup or cancel it with a full refund.

Pickup orders

We don’t keep food overnight. If you don’t pick up your order by closing time that day, we can’t refund it.

Catering orders

• If you cancel 24 hours or more before the scheduled time, we refund you in full.
• If you cancel less than 24 hours before, we may charge for the food we already bought or prepared, up to the full price of the order.
• If you need to change the time or the number of guests less than 24 hours before, call us and we will do what we can.

How we pay refunds

• Card, Apple Pay and Google Pay: we refund the original payment method. Banks usually take 5 to 10 business days to show the refund on your statement.
• Cash: we refund you in cash at the store, or with store credit if you prefer.
• We send store credit as a code by email. It does not expire.

Contact us

[pending: legal business name]
1230 E Highway 50, Clermont, FL 34711
Email: [pending: contact email]
Phone: [pending: phone number]